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The cash card cannot be used, for example, if the magnetic stripe or IC cannot be read, if the card is damaged or if the user cannot remember the current PIN. Follow the procedure using one of the methods below.

(1) When the magnetic stripe or IC cannot be read, or when the card is damaged (Procedure to re-issue)

Logon to the Direct Banking Service, and have a new cash card reissued from the "Customer Service" menu.

You can access the page directly from this link.
（Click here for smartphone users.）


(2)When the user cannot remember the current PIN (Procedure for issuance of temporary PIN)

Logon to the Direct Banking Service, and set a new cash card PIN from the "Customer Service" menu.

You can access the page directly from this link.
（Click here for smartphone users.）

To obtain a temporary PIN without using the Direct Banking Service, click here.
(If you are using a smartphone, use this link.)

For customers who do not use the Direct Banking Service or if the above does not apply, contact the Contact Center.